Reservation Booking Diary by guestsupplies.ie
The key to streamlining guest reservation and check in.
You’re guests first impression of your venue occurs long before they walk through your front door; it all begins when they make their reservation. Whether the reservation is made by telephone or email, a quick response to all accommodation requests can help ensure the ‘No Vacancies’ sign is permanently hung. A sure fire way to support efficient communication is a simple and logical reservation booking diary.
Having used many different reservation booking diaries over the years, we decided it was time to create the ultimate reservation booking diary for establishments with up to six rooms. Taking all of our experience on board, we concluded that the following features are essential:
Must have features for a reservation booking diary include:
- ‘Week to View’ rather than a page per day
- Guest details capture: name, contact information and any additional check in notes or special requests
- Room rate: always record the precise rate agreed for each booking to ease bill settlement on check out.
- Revenue calculations: a great way to support bookkeeping and business monitoring.
- All Irish public holidays are noted.
- Advance booking capture for the coming year for those organised guests who are keen to book well in advance.
A ‘Week to View’ reservation booking diary enables you accept a booking at a glance rather than having to leaf through multiple pages. The seven day page layout also provides the ability to spot room gaps and potentially reallocate rooms to ensure your business is working to its maximum capacity.
We highly recommend that you train all staff members on how the reservation booking diary should be used at both the time of booking and check in. Remember, first impressions really do count!
TOP TIP: Always use pencil in your reservation booking diary to allow for updates, cancellations and reallocation of rooms.